Our two colleagues from the service and the electrical department sit concentrated in front of the monitor. They are commissioning together with the customer two new machines in Saudi Arabia. The machines are top-mounted dissolvers of the type ADV 1700-218 FU.
Under normal circumstances our service team would have commissioned the machines on site. Due to corona a visit in Saudi Arabia was unfortunately not possible. Thus, another solution had to be found. We then decided together with the customer that our team would instruct and support the technicians of the customer on site via a videoconference.
We as supplier as well as Hempel as customer could benefit from this new method. It was of advantage for our colleagues that they could directly ask the technicians on site questions. Furthermore, they could refer to examples from other projects in order to support the Hempel technicians.
We will certainly also carry out other commissionings via videoconference in the future. This will be possible with the right equipment, good preparation and skilled qualified personnel in any case.